Before you can do any remote control tasks, you must connect to the target device. You can choose to connect directly or through a LANDesk Management Gateway. Only one viewer can communicate with a device at a time, though you can open multiple viewer windows and control different devices at the same time. When you connect to a device, you can see connection messages and status in the Connection messages pane, if that is visible. If it isn't, you can toggle it by clicking View > Connection messages.
Not what I expected