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> Configuration > Mobility > Welcome to Mobility Manager > Add DNS TXT records

Add DNS TXT records

We recommend that you add DNS TXT records to allow mobile devices to resolve the address of the CSA. This makes the enrollment process much easier for users. The following scenarios show the differences in the enrollment process with or without the TXT records.

ClosedWhen the TXT records exist

1.Download and install the Ivanti agent.

2.Open the agent and type in a corporate email address and password.

The agent uses the email address to determine where to send the DNS query. The TXT record provides the URL to the CSA and the mobility endpoint, which the agent uses to enroll the device.

ClosedWhen the TXT records do not exist

1.Download and install the Ivanti agent.

2.Open the agent and type in a corporate email address and password.

The agent attempts to determine the URL to the CSA.

3.When it fails, the device user is prompted to type in the URL to the CSA, including the name of the core. The agent connects to the CSA and enrolls the device.

Since the URL may be long and complicated (see below), the extra step may introduce errors and cause support calls. If you do not add the TXT record, you may consider taking other steps to prevent users from typing in a long URL on their devices when they enroll, such as using a URL shortener.

ClosedTo create the DNS TXT record

Create one record for Android devices and one record for iOS devices. Use the following patterns:

android-enroll=https://[fully qualified public name of the CSA]/rtc/[core name]/MDM/api/v1/enroll/AndroidEnroll

iOS-enroll=https://[fully qualified public name of the CSA]/rtc/[core name]/MDM/api/v1/enroll/IosEnroll

For example:

android-enroll=https://mbroker2.landesk.com/rtc/slc-core-mdm27/MDM/api/v1/enroll/AndroidEnroll

 


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